B.E.S.T CLIENT SERVICES.
Gold instrument service.
Gold Service is the preferred service level for our industrial laboratory clients, and customers who cannot afford downtime on their instruments.
 | Priority service attention |
| Pre-arranged preventative maintenance visits during the year at mutually agreed times. |
| Equipment which is operating at its maximum performance level with minimal downtime. |
Gold Service Preventative Maintenance Agreements are generally structured on a one off basis, depending upon the complexity of the equipment and the demand placed on that equipment, which will generally dictate the frequency of service visits. As a rough guide, the cost for two visits per year to a suburban location would generally be of the order of 3 to 8% of the initial equipment cost per year, depending upon the degree of complexity of the equipment. This cost includes travel time and labour for the preventative maintenance, but does not cover parts or consumable items needed for the service, which would be chargeable. Any items found to be needing attention would be the subject of a written Condition Report, which would include an estimate of the price for the parts and labour to rectify the problem(s). Where items need specific calibration, such as particle counters and size analysers, this would not be part of a routine maintenance visit but the subject of a special agreement. Where chemistry analysers need to be dismantled, cleaned and re-built, any chemicals needed for the checking of the operation and the making of solutions, calibration solutions and QC samples will be the responsibility of the customer.
Key Benefits
| Highlights problems before they become serious and stop production. |
| Ensures continued operation at best sensitivity and reproducibility. |
| Ensure priority service in the event of a breakdown to minimise downtime. |
